Conditions of Use
Terms and Conditions
These Terms and Conditions explain the rights and obligations you have. Please read these carefully. You may have other rights granted by law and our Terms and Conditions do not affect these.
The following terms and conditions apply to all transactions on this Website. The use of this site and/or the placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
These terms and conditions do not affect your statutory rights. To order goods through this website you must be able to accept delivery for the item. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All images, descriptive matter, specifications and advertising on our site is, as accurate a description of the goods that is possible within a website.
Wherever quoted, list prices have been made by us. We reserve the right to change the price list, at any time.
Accuracy of Product Information
Our intention is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price due to an error or omission or if the price published for the goods is wrong, whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are exclusive of delivery charges which will be payable as indicated at the time of placing your order.
In the event a product is listed at an incorrect price due to typographical error, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your selected way of payment has already been charged and we subsequently cancel your order, we will immediately issue a credit to the value of the incorrect price (including delivery charges).
We accept paypal through the website. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Dispatch and delivery times
Dispatch of products will normally be made within 2 working days from clearance of payment. We will endeavor to deliver goods within the times stated online but goods are hand made to order and a delay in delivery of goods is sometimes unavoidable. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. Please note we are based in the UK and international order can take as long as 21 days during busy times. However the average delivery time is around 10 days to the United States.
Please note last recommended shipping dates for Christmas delivery.
Saturday 3 December Africa, Middle East
Wednesday 7 December Cyprus, Asia, Far East (including Japan), Eastern Europe (except Poland, Czech Republic and Slovakia), Turkey, Malta
Thursday 8 December Caribbean, Central & South America
Saturday 10 December Greece, Australia, New Zealand
Wednesday 14 December Czech Republic, Germany, Italy, Poland
Thursday 15 December Canada, Finland, Sweden, USA
Friday 16 December Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Saturday 17 December Belgium, France, Ireland, Luxembourg
Wednesday 21 December United Kingdom
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted at the time of delivery.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note and photographic evidence and it will be your responsibility to inform us within 7 days from delivery.
It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 days from delivery.
It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If your order has not arrived after 28 days we can either offer a replacement or a refund. We can not do this until this time has passed because Royal Mail will not allow us to make a claim before this amount of time.
Cancellation of Orders
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days (Extended to 28 Days During December) from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original box and packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will either be returned to you and the cost of return carriage charged to your account or credited less a 15% charge. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked.
It is most important that when returning goods that you clearly mark your packet with the words “RETURNED GOODS” Otherwise your item may not get back to us.
Use of the Website
Any information found on this web site is intended for guidance only. The web site and the products described in it are subject to change without notice.
Copyright in the web site, its design, layout, look, appearance and graphics remain the property of the respective owners. The contents of the web site may be downloaded printed or copied for personal use only.
This site may contain links to other web sites. We accept no responsibility or liability for the content of web sites which are not under our strict control. It is not permitted to create a link to this web site without our prior consent.
We do not guarantee that this web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials,